Terms of service

Last updated: 7 October 2026

1. Who we are

This website, stainlift.co.uk, is operated by Denis Rawlins Ltd, trading as Stain Lift ("we", "us", "our"). Our address is Quatro House, Lyon Way, Frimley Road, Camberley, Surrey, GU16 7ER, United Kingdom. You can contact us by email at info@stainlift.co.uk, by phone on 0121 313 6748 (Monday to Friday, 9am to 5pm), or through our contact page.

2. These terms

These terms apply to every order you place with us through this website. Please read them before ordering. By placing an order you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.

3. Placing an order

When you place an order you will receive an email confirming that we have received it. A contract between you and us is formed only when we dispatch your order. We may decline an order, for example if a product is unavailable or a pricing error has been made, and if so we will tell you and refund any payment in full.

4. Prices and payment

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay. Payment is taken securely at checkout through our payment providers; we never see or store your full card details. If we discover a pricing error after you have ordered, we will contact you before dispatch and you may choose to continue at the correct price or cancel for a full refund.

5. Delivery

We deliver to addresses in the United Kingdom. Available delivery options, costs and estimated timescales are shown at checkout. Estimated timescales are not guaranteed, but if your order has not arrived within 30 days of ordering please contact us. Responsibility for the goods passes to you on delivery.

6. Your right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive the goods. To cancel, email us at info@stainlift.co.uk with your order number. You must then return the goods within 14 days of telling us you wish to cancel. Unopened products must be returned unused and in their original condition. For hygiene and safety reasons we cannot accept the return of products that have been opened or used unless they are faulty. Unless the goods are faulty, you are responsible for the cost of returning them. We will refund the price of the goods and the standard delivery charge within 14 days of receiving the returned goods, using the original payment method.

7. Faulty or damaged goods

Our products are supplied subject to your rights under the Consumer Rights Act 2015. If a product arrives damaged, leaking or faulty, please contact us within 30 days of delivery with your order number and a photo, and we will offer a replacement or a full refund, including delivery costs.

8. Using our products safely

Always read and follow the label before use. Keep out of reach of children and animals, avoid contact with eyes and skin, do not ingest, and do not mix with other products. Patch-test on an inconspicuous area before treating the whole item. Results can vary depending on the fabric, the stain and how long it has been there. We are not responsible for damage caused by use that does not follow the label directions.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We supply products for domestic and private use; if you buy for business use, we are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity.

10. Website content

All content on this website, including text, images and the Stain Lift name and logo, belongs to us or our licensors and may not be copied without our permission. We aim to keep the information on our website accurate, but product images are for illustration and packaging may vary slightly.

11. Your personal information

We use your personal information only as set out in our Privacy Policy.

12. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control. If such an event affects your order we will contact you as soon as possible, and you may cancel for a full refund of anything you have paid for goods not received.

13. Changes to these terms

We may update these terms from time to time. The version in force when you place your order will apply to that order.

14. Law and disputes

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country. If you have a complaint, please contact us first and we will do our best to resolve it.