Shipping policy
Last updated: 14 October 2026
1. Who we are
Stain Lift is a trading name of Denis Rawlins Ltd, Quatro House, Lyon Way, Frimley Road, Camberley, Surrey, GU16 7ER, United Kingdom. If you have any questions about delivery, email info@stainlift.co.uk or call 0121 313 6748 (Monday to Friday, 9am to 5pm).
2. Where we deliver
We currently deliver to UK addresses only.
3. Delivery costs
- Orders of 1 or 2 bottles: UK Standard delivery is £2.00.
- Orders of 3 bottles or more: free UK Standard delivery (including the 3-bottle and 10-bottle bundles).
All prices include VAT. The delivery charge for your order is always shown at checkout before you pay.
4. When your order will be sent
Orders placed before 2pm (Mon–Fri) are dispatched the next working day. Orders placed after that time, at weekends or on UK bank holidays will be processed on the next working day.
5. Delivery times
Once dispatched, UK Standard delivery usually takes 1–2 working days with Royal Mail. Delivery times are estimates and are not guaranteed. If your order has not arrived within 30 days of ordering, please contact us.
6. Tracking
When your order is dispatched we will send you a confirmation email, including tracking details.
7. Damaged, leaking or missing parcels
Responsibility for the goods passes to you on delivery. If your parcel arrives damaged or leaking, or is missing items, please contact us within 30 days of delivery with your order number and a photo, and we will offer a replacement or a full refund, including delivery costs. See our Refund Policy for details.
8. Incorrect addresses
Please check your delivery address carefully at checkout. If you notice a mistake, contact us as soon as possible and we will try to correct it before dispatch.
9. Changes to this policy
We may update this policy from time to time. The version in force when you place your order will apply to that order. This policy forms part of our Terms of Service.